Frequently Asked Questions
Everything you need to know about our premium camera bags and gear.
What is the warranty on Think Tank Photo products?
We offer a limited lifetime warranty to the original owner against defects in materials or workmanship for as long as you own the product.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for faster delivery.
Do your camera bags fit under airline seats?
Many of our backpacks and shoulder bags are designed to meet international and domestic carry-on requirements, though we recommend checking specific dimensions against your airline's current policies.
What is your return and exchange policy?
If you are not satisfied with your purchase, you may return it in new, unused condition within 30 days of the delivery date for a full refund.
Are your bags waterproof or water-resistant?
All our bags are treated with a durable water-repellent (DWR) coating. Most products also include a seam-sealed rain cover for maximum protection in heavy downpours.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.